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Voca Conversational Interaction Center Worker & Supervisor Application - AudioCodes
Notice
Introduction
Logging into Voca CIC Worker Application
Main Window
Voice Channel Interactions
Email Channel Interactions
Viewing Emails
Stopping New Email Interactions
Accepting or Declining an
Viewing an Email
Replying to an Email
Assigning an Email to Different
Forwarding an Email
Requesting Assistance for
Wrapping Up an Email Interaction
Supervisor View Email
Webchat Channel Interactions
Viewing Queue Statistics Supervisor
Viewing Missed Call Queues
Team Management for Supervisors
Logging Out of Worker Application
You are here:
Forwarding an Email
You can forward an email to fellow Workers or a Supervisor.
➢
To forward email:
1.
Open the email.
2.
Click the
Forward
button located below the email.
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